Shipping & Delivery
We ship everywhere! Well, almost, except for countries that Paypal does not accept payments from. All orders take 1-2 Business Days to be processed and packed for shipping. Orders are shipped out 3-5 times a week (no shipping during weekends). Please keep in mind that we are a very small business and not a corporation. We currently operate with only myself (Lynda), and an assistant who helps with customer emails, packaging and shipping of packages. There may be slight delays in getting packages out during peak periods such as during the holidays and when we have any on-going promotions or events.
Shipping charges will be automatically calculated at the checkout page. If you would like to get an estimate of your order's shipping charges, simply add the desired products into your cart and click on the check out button. Once done, fill up your shipping address and our system will calculate the shipping charges based on the method of shipping you have selected. To track your existing order, you may login to your account to view your order shipping status.
(Within Singapore - approximately 3-5 Business Days from the date of shipping.)
Delivery within Singapore is via
- Registered Mail through SingPost (http://www.singpost.com), with Package Reference/Tracking Number provided, or
- Speedpost through SingPost (https://www.singpost.com/send-receive/sending-within-singapore/speedpost-singapore-delivery), with Package Reference/Tracking Number provided, or
- Private Courier Service (only for bulky/overweight orders).
(Shipment time is approximately 11-21 Business Days from the date of shipping, depending on your country's customs and postal security checks, and efficiency!)
International Shipping outside of Singapore is via
- Registered Airmail through SingPost (http://www.singpost.com), with Package Reference/Tracking Number provided, or
- Air Parcel via the SingPost/Speedpost Worldwide Parcel (http://www.singpost.com), with Package Reference/Tracking Number provided (for bulky/oversized/overweight packages or boxes).
Express shipping to International addresses is via Speedpost/ EMS/ UPS/ FedEx/ DHL with additional charges (http://www.speedpost.com.sg). Orders must be placed before 12 Noon (GMT +8 hours) Mondays to Thursdays (excluding Singapore holidays). Shipment time is 3-7 Business Days from date of shipping. Add SGD$30 for these destinations: South East Asia, Hong Kong, South Korea, Taiwan, Australia, China, New Zealand, Japan. Add SGD$55 for these destinations: India, Sri Lanka, US, Canada, Mexico, Europe, Eastern Europe, Africa, Central & South America, Middle East, Other Destinations. `
Shipping confirmation emails will be sent out once your order has been shipped out. You may also check your order status by logging into your account. Simply sign in to your account to view your order history by date or order number. This allows you to browse your order history and track the status of all your orders. If the tracking results show that your package was delivered, follow up with your local post office for more information with the Package Reference Number provided. The Package Reference Number provided for Registered Mail is by no means a tracking number, and only confirms that your package was securely shipped out. Once an order package has been delivered to the postal carrier, the item becomes that carrier's responsibility and we are no longer liable. We are not responsible for postal transit times, which are provided by the carrier, and may vary with package origin and destination, especially during peak periods.
All packages need to be signed for upon delivery. If no one is available to receive and sign for the package, the postal service will leave a notification with further instructions for pick-up or re-delivery, and it is the customer's responsibility to follow through in obtaining the package.
Missing/ Damaged Orders
We apologize for any problems that may have occurred with your order during mail transit. Please email us at contact [at] littleoddforest.com with the Subject 'Damaged Order' within 2 days of receiving your order, or email us immediately if your order has not arrived after 21 Business Days.
We are not responsible for any packages lost or damaged while in transit to a destination. Postal insurance for Registered Mail is only up to a maximum amount of SGD60 (subject to postal terms and conditions). Full insurance is available only for Express Shipping. Insurance cannot cover lost packages due to an incorrect/ incomplete address provided by a customer during checkout. We are not responsible for the loss of these packages. If you entered a wrong address at checkout and the package is sent back to us we will ship it out to you as soon as you confirm with us your correct address. Extra shipping fees will be required.
In the case of a lost/damage/refund claim being filed, it can take about 1 to 3 months to be resolved. We are unable to make any refunds until the courier has refunded us for the insured amount claimed. A package must be missing for 30 days from the date it was shipped before a claim can be filed. If a package/item has been damaged in transit, you must mail it to me, no later than 2 days after the date it was delivered to you, so that I can present it as physical evidence to the courier in order to file a claim. Shipping charges for such cases can only be refunded after the claim has been resolved.
Please make sure you feel comfortable with these terms before placing your order, as no replacements and no refunds can be made if an order is lost or damaged while in transit.
Shipping To A Different Address
You may place an order to be shipped to an address other than that of your billing address. At the Shipping Page during checkout, simply choose the different stored address in your account or input a new one.
P.O. Box And AFPN Addresses
Due to shipping restrictions, shipping is not available for P.O. Box and AFPN addresses. `
Taxes, Duties And Custom Fees
The recipient may be charged all applicable duty, taxes, and/or brokerage fees C.O.D. in your local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the customer. Tax and duty amount is presented during delivery, not during checkout. Your local post office or carrier will be able to provide you with further information.
Order Status And History
Shipping confirmation emails will be sent out once your order has been delivered to the post office, with your Package Reference/Tracking numbers. Alternatively, you can also track your order by logging into your account. Simply sign in to your account to view your order history by date or order number. This allows you to browse your order history and track the status of all your orders. Please do not hesitate to contact us if you have further queries with regards to your order status, as we sometimes take slightly longer to update all shipped order status during our busy periods.