FAQ (Frequently Asked Questions)

1. WHAT IS SGD / SG$?
All the prices in our online shop are listed in Singapore Dollars (SGD / SG$). To get a gauge for the prices of our goods in your country's currency (e.g. US Dollars, Euros, UK Pounds etc.), you may use the Currency Converter we have in our website (top left hand corner), or visit www.xe.com for the most up to date currency rates. Our website's currency converter allows you to view only an approximate value of the price in your preferred currency. Our currency converter serves only as a gauge and is by no means an accurate up-to-date calculation of currency exchange rates.

2. WHAT PAYMENT METHODS DO YOU ACCEPT?
Use your Credit Card for to make purchases at our web store, via Paypal. You do not need a Paypal account to pay with Credit Card via Paypal. Paypal also allows you to "write an eCheck" or use your Debit Card through their checkout system. Singapore customers may choose to pay via Bank Transfer if you do not have a Credit Card. You will be presented with the Bank Transfer option upon checkout, provided you have entered your billing address correctly as Singapore. For International shoppers, Bank Wire Transfers are permitted only for large orders above SGD$500. Please email us for further enquiries.

3. HOW WILL I KNOW MY ORDER WAS ACCEPTED?
After you have checked out your order successfully, an email order confirmation will be sent to the email address you have entered during checkout. Please be sure to have entered your email address correctly, and make sure to have added our email addresses to your email Address Book and/or Safe List. Check your Junk Mail folder if you still have not received any email confirmation from us as there is a high chance for all system-generated emails to be wrongly directed there.

4. HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
All orders are packed and shipped out from our studio in Singapore. Upon placing an order via our web store, you will receive an auto order confirmation email about your order. It will then take 2 Business Days for us to process the order, pack the items and ship out. Once the order has been sent out, a shipping confirmation email will be sent out with the tracking number attached.

Estimated shipping duration (not including processing time of orders) are as follows:
For Singpost Registered Local Singapore Mail : 3 - 5 Business Days
For International Airmail to Asia Pacific Region : 11 - 15 Business Days
For International Airmail to European and USA Region : 11 - 21 Business Days
For International Express Worldwide Courier : 3 - 5 Business Days
More shipping and delivery information HERE.

5. ARE ALL ITEMS IN YOUR WEB STORE AVAILABLE AT ALL YOUR RETAILERS TOO?
No. They may carry a particular design from our range, but due to the limited quantities produced of each and every single piece and its particular combination, the chances of it are almost zero.

6. HOW OFTEN DO YOU LIST RESTOCKS & NEW GOODS IN YOUR WEB STORE?
As often as we can! A safe gauge will be twice a month. Brand new designs are launched throughout the year, and it will be best to sign up for our email newsletter or join us at our facebook page to be in the loop.

7. AM I ABLE TO RESERVE ITEMS IN YOUR WEBSITE?
Strictly no unpaid reservations are allowed. Sorry!